Privacy Policy
City Swan Plumbing and Heating Inc.
Effective date: July 24, 2026
City Swan Plumbing and Heating Inc. ("City Swan," "we," "us") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.
What we collect
We collect personal information you provide to us directly, such as your name, phone number, email address, postal code, and details about the service you're requesting. This happens when you fill out a form on our website, submit a lead form through our ads on platforms like Facebook or Instagram, call or text us, or email us.
Our website may also use cookies and similar technologies, including advertising pixels such as the Meta Pixel, to understand how visitors use our site and to show relevant ads to people who have visited it. You can control cookies through your browser settings.
How we use your information
We use your information to respond to your inquiries, prepare quotes, schedule and deliver plumbing and heating services, follow up on work we've completed, and manage billing. If you've asked us for a quote or service, we may contact you by phone, text, or email about that request.
Any promotional email we send complies with Canada's Anti-Spam Legislation (CASL), and you can unsubscribe at any time.
How we share it
We do not sell your personal information. We share it only with service providers who help us run the business — for example, scheduling and invoicing software, or the advertising platforms that deliver your inquiry to us — and only as needed to serve you. When you submit a lead form on Facebook or Instagram, Meta also processes that information under its own privacy policy.
We may disclose information if required by law.
How long we keep it
We keep personal information only as long as needed for the purposes above, or as required by law (for example, tax and accounting records).
Your choices
You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we're not legally required to keep it. We handle personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as applicable.
Contact us
Questions about this policy or your information:
City Swan Plumbing and Heating Inc.
Email: info@cityswanplumbing.ca
Phone or text: 587-600-7926